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Showing posts from June, 2020

Dispute Management and Contract Consultancy

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When you are running a company, whether big or small, disputes are bound to arise. You may not want it, but when several people with different temperaments and having different backgrounds are working together, conflicts are bound to occur. There are several ways you can deal with disputes in the workplace. Let's take a look at some of the ways you can manage the disputes by hiring  dispute management consultants .  Arbitration: arbitration involves a third party, a  dispute management consultant  if you choose to hire one, listens to both sides and their complaints, and then makes a decision based on the evidence provided to support the argument.  Mediation : In this process of dispute resolution, the consultant will work with the disputants to help them reconcile and come to a solution that can work for both of them. In this case, the consultant does not provide any solution but instead helps the conflicting parties to talk it out and then decide wh...

6 Ways to Create a Customer Experience Strategy

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If workers run a company or a business, then it is the customers who make sure that the company continues to thrive. Like there is no company without employees, there is similarly no business without customers. If you run a small company and you are doing everything you can, but are not able to retain customers, then the problem must lie with your customer experience. Maybe they are not satisfied with your after-sale service or are not able to view all the products on your site. The key to retaining customers is by providing the very best service in this competitive world. Let’s take a look at some of the ways you can create  customer experience enhancement .  Know your customers Choose your customer base and then take time to know your customers what they like and what they do not like from your products. Take notes and make sure that you come up with solutions to that. Coming up with solutions to the problems of your customers will enhance the customer experie...